How to reach BizPlifier support and what to include when you ask for help. Follow the steps in order, then use the example and common mistakes sections to verify you understood the flow. Support will move faster if you send the exact URL, assistant ID, and the step where the failure happened.
Follow this page in order. Read the steps first, watch the video when available, then use the common mistakes section to avoid setup errors.
This lesson is about when and how to contact support and how to do it correctly the first time.
Read this section first. Each step tells you what to click, what to enter, and what should happen next. Use the video after the steps if you want to see the same flow in motion.
Start with the resource hub and FAQ when the answer is already documented. Confirm the result before you move to the next step. Start with the resource guide or FAQ if the answer is already documented.
Include the page URL, assistant ID, and the exact error or behavior you saw. Confirm the result before you move to the next step. When you contact support, include the URL, assistant ID, and exact step where the flow failed.
Support usually replies within the stated business response time. Confirm the result before you move to the next step. Wait for the response window and keep the page open in case support asks for a screenshot or follow-up detail.
Use this video for better understanding this resource. The video bellow tries to explain more indeep this guide part.
This lesson is ready in text form first. Add the YouTube video ID here when the walkthrough is recorded.
A user sends the exact plans page URL and checkout error so support can reproduce the problem quickly.