How recordings work, when they are available, and how to review them. Follow the steps in order, then use the example and common mistakes sections to verify you understood the flow. Recordings only work when the assistant has the entitlement and the call state supports capture or retry.
Follow this page in order. Read the steps first, watch the video when available, then use the common mistakes section to avoid setup errors.
This lesson is about call recordings and how to do it correctly the first time.
Read this section first. Each step tells you what to click, what to enter, and what should happen next. Use the video after the steps if you want to see the same flow in motion.
Recording must be active on the assistant before call audio is captured. Confirm the result before you move to the next step. Enable recording only on an assistant that has the right entitlement so the capture can attach to future calls.
Open the call record and use the stream or download actions to listen back. Confirm the result before you move to the next step. Open the call detail page after a test call and use stream, download, or retry if the recording state allows it.
If a recording is missing, use the retry action when the call state allows it. Confirm the result before you move to the next step. Treat missing audio as a state issue first, not as proof that the whole assistant is broken.
Use this video for better understanding this resource. The video bellow tries to explain more indeep this guide part.
This lesson is ready in text form first. Add the YouTube video ID here when the walkthrough is recorded.
A manager reviews a missed call, opens the detail page, and plays back the recording to check what the assistant said.