How language packs are managed and how they affect assistant behavior. Follow the steps in order, then use the example and common mistakes sections to verify you understood the flow. Language packs should reflect the actual caller language or the language needed by the business, not a guess.
Follow this page in order. Read the steps first, watch the video when available, then use the common mistakes section to avoid setup errors.
This lesson is about language packs and how to do it correctly the first time.
Read this section first. Each step tells you what to click, what to enter, and what should happen next. Use the video after the steps if you want to see the same flow in motion.
Use the assistant knowledge or add-ons area, depending on the assistant state, to manage the language pack. Confirm the result before you move to the next step. Open the language section on the assistant and choose the language pack that matches the real caller language.
Match the language pack to the callers or users you want the assistant to understand. Confirm the result before you move to the next step. Save the language setting and then test the assistant so you can confirm it answers in the expected language.
After saving, test the assistant so you can confirm the language behavior is correct. Confirm the result before you move to the next step. Keep the language choice consistent with the business profile and caller audience.
Use this video for better understanding this resource. The video bellow tries to explain more indeep this guide part.
This lesson is ready in text form first. Add the YouTube video ID here when the walkthrough is recorded.
A local business enables one extra language so the assistant can answer callers in English and Romanian.