Privacy Policy

BizPlifier ("we," "our," or "us") is committed to protecting your privacy and ensuring your personal data is handled securely and transparently.

1. Information We Collect

We collect information to provide a better search experience. This falls into two categories:

A. Information You Provide Directly

• Account Information: Name, email, and professional details used to customize your dashboard.
• Payment Information: We use PCI-compliant processors (PayPro Global). We never store your full credit card numbers.

B. Information Collected Automatically

• Usage Metadata: Search queries and feature engagement.
• Technical Data: IP address and browser fingerprint to prevent fraud and bot attacks.

2. How We Use Your Information

We process your data under the following legal bases:

1. Contractual Necessity: To manage your account and subscriptions.
2. Legitimate Interest: To improve our search algorithms and secure our platform.
3. Consent: For marketing communications (opt-out available anytime).

3. Data Sharing and Disclosure

BizPlifier does not sell, trade, or rent your personal information. Disclosure only occurs with:

• Sub-processors: Essential cloud hosting (AWS/Google Cloud).
• Legal Mandates: If required by valid law enforcement requests.

4. Data Security

We employ enterprise-grade security including AES-256 Encryption for data at rest and TLS 1.3 for data in transit.

5. Your Global Privacy Rights

Regardless of your location, BizPlifier grants all users the following rights:

To exercise these rights, email privacy@bizplifier.com.

6. Cookies & Tracking

BizPlifier uses required cookies for account/session security and may use optional analytics cookies according to your consent preferences and applicable law.

For full cookie categories and controls, see our Cookie Policy and preference center.

7. Publicly Available Information & Indexing

BizPlifier acts as a search engine for professional data already published on the open web.

• Data Provenance: We aggregate information from public business registries, professional social networks, and official company websites.
• Removal: If your professional data appears in our results and you wish it to be removed, please use our Opt-Out Form.

9. AI & Automated Decision Making

In accordance with the EU AI Act (2026), we disclose that BizPlifier uses automated algorithms to:

• Categorize business leads by industry.
• Verify the "active" status of professional contact information.

We do not use AI to make "high-risk" decisions (such as credit scoring or employment eligibility).

10. AI Receptionist Data Handling

When AI Receptionist features are enabled for your account, BizPlifier may process additional operational data to provide the service.

• Call Metadata: Start/end time, duration, caller/called numbers (when available), status, and technical event logs.
• Message Intake Content: Caller-provided name, callback number, and message summary captured through assistant workflows.
• Provider Webhook Payloads: Structured event payloads needed for delivery, troubleshooting, billing reconciliation, and abuse prevention.
• Notes and Workflow Data: User/admin notes attached to calls or messages for operational follow-up.
• Appointment Scheduler Data (if enabled): booking intent, requested date/time windows, caller-provided appointment details, and calendar/workflow routing metadata.
• Calendar Connection Metadata (if enabled): provider type, connection label, target identifiers (for example calendar/pipeline IDs), endpoint references, and sync-status metadata.
• Recording Metadata and Files (if enabled): recording URLs, file metadata (size/type/checksum), and locally stored recording files for stream/download workflows.

We process this data to operate the service, secure accounts, reconcile usage/billing, and support incident handling. Call recording is off by default unless explicitly enabled under your account settings.

11. Team Workspace Data Handling

When Team features are enabled, BizPlifier processes additional account relationship and access-control data to operate shared workspaces.

• Membership Data: Team owner/member mapping, invitation records, acceptance/revocation status, and role changes.
• Permission Data: Member-level settings such as tool access, shared-data access, spending rights, purchase rights, AI usage visibility, and daily limits.
• Activity Logs: Team actions (for example invites, removals, ownership transfer, permission updates, and spend-related events) for audit, security, and dispute handling.

Team owners are responsible for setting permissions appropriately and for lawful handling of team member access and business data.

12. Data Retention

We keep account information as long as your account is active. Inactive accounts (24+ months) are anonymized.

• AI Receptionist operational retention: when an AI subscription is suspended, related operational data may remain available for a limited window (currently up to 45 days) before cleanup workflows execute.
• Webhook and event logs: retained for delivery troubleshooting, billing reconciliation, abuse prevention, and audit obligations, then rotated/cleaned under platform retention controls.
• Recordings add-on retention: retention period is configurable in account setup (default 30 days). If recordings add-on expires or is not renewed, stored recordings may be purged immediately under service policy.

13. Contact Our Data Protection Officer (DPO)